{"id":24317,"date":"2026-10-02T09:47:58","date_gmt":"2026-10-02T07:47:58","guid":{"rendered":"https:\/\/redtrust.com\/?page_id=24317"},"modified":"2026-10-02T09:47:58","modified_gmt":"2026-10-02T07:47:58","slug":"case-sucesso-bpo","status":"publish","type":"page","link":"https:\/\/redtrust.com\/pt-br\/case-sucesso-bpo\/","title":{"rendered":"Case de Sucesso BPO Mind"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.4&#8243; background_color=&#8221;#171529&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;CASE DE SUCESSO&#8221; subhead=&#8221;BPO Mind&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.6)&#8221; content_max_width=&#8221;56%&#8221; content_max_width_tablet=&#8221;&#8221; content_max_width_phone=&#8221;&#8221; content_max_width_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.7&#8243; title_font=&#8221;|||on|||||&#8221; title_font_size=&#8221;20px&#8221; subhead_font=&#8221;|600|||||||&#8221; subhead_font_size=&#8221;40px&#8221; subhead_line_height=&#8221;1.2em&#8221; background_color=&#8221;rgba(23,21,41,0.68)&#8221; background_image=&#8221;https:\/\/redtrust.com\/wp-content\/uploads\/2026\/04\/petroquimica-scaled.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;60px||60|&#8221; filter_saturate=&#8221;200%&#8221; child_filter_saturate=&#8221;0%&#8221; child_filter_brightness=&#8221;0%&#8221; child_filter_contrast=&#8221;0%&#8221; title_text_align_tablet=&#8221;&#8221; title_text_align_phone=&#8221;left&#8221; title_text_align_last_edited=&#8221;on|phone&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; subhead_text_align_tablet=&#8221;&#8221; subhead_text_align_phone=&#8221;left&#8221; subhead_text_align_last_edited=&#8221;on|phone&#8221; subhead_font_size_tablet=&#8221;35px&#8221; subhead_font_size_phone=&#8221;33px&#8221; subhead_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.0&#8243; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.20.0&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/redtrust.com\/wp-content\/uploads\/2026\/10\/Mind-Group.jpg&#8221; alt=&#8221;Logo Mind Group&#8221; title_text=&#8221;Mind Group&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.7&#8243; background_enable_image=&#8221;off&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;60%&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]\u00a0[\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.20.0&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial author=&#8221;Sergio Magni&#8221; job_title=&#8221;Gerente de TI&#8221; company_name=&#8221;BPO Mind&#8221; quote_icon_color=&#8221;#cc3333&#8243; _builder_version=&#8221;4.27.7&#8243; body_font=&#8221;||on||||||&#8221; body_text_color=&#8221;#171529&#8243; body_font_size=&#8221;20px&#8221; use_background_color=&#8221;off&#8221; filter_contrast=&#8221;103%&#8221; child_filter_opacity=&#8221;0%&#8221; child_mix_blend_mode=&#8221;color&#8221; border_color_all=&#8221;#fcfcfc&#8221; border_color_left=&#8221;#cc3333&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span class=\"TextRun SCXW35943148 BCX8\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35943148 BCX8\">A Redtrust nos permitiu centralizar o registro e o controle dos certificados digitais da empresa, garantindo total controle sobre sua utiliza\u00e7\u00e3o e mais efici\u00eancia operacional, sem a necessidade de atualizar manualmente os certificados nas m\u00e1quina.<\/span><\/span><\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#fafafa&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; custom_margin=&#8221;||20px||false|false&#8221; custom_margin_tablet=&#8221;||40px||false|false&#8221; custom_margin_phone=&#8221;||40px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#171529&#8243; header_2_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Sobre a empresa<\/h2>\n<p>A Mind Group \u00e9 um grupo empresarial brasileiro fundado em 2017 e formado por empresas especializadas em solu\u00e7\u00f5es estrat\u00e9gicas para organiza\u00e7\u00f5es de diferentes portes e setores.<\/p>\n<p>Uma delas \u00e9 a BPO Mind, que atua na terceiriza\u00e7\u00e3o de processos nas \u00e1reas cont\u00e1bil, fiscal, financeira, de departamento pessoal e marketing. Dessa forma, permite que seus clientes concentrem seus recursos nas atividades principais do neg\u00f3cio.<\/p>\n<p>A empresa combina profissionais especializados, tecnologia e processos de governan\u00e7a para aumentar a efici\u00eancia operacional, reduzir custos e apoiar o crescimento de seus clientes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#E62E3B&#8221; header_2_font_size=&#8221;41px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">O caminho para o sucesso: confian\u00e7a<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; module_alignment=&#8221;center&#8221; custom_padding=&#8221;19px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>O desafio\u00a0<\/strong><\/h3>\n<p>A <strong>BPO Mind<\/strong> operava em um ambiente no qual diferentes usu\u00e1rios precisavam utilizar os mesmos certificados digitais. Para isso, todos se conectavam a um servidor Windows remoto (RDP) compartilhado.<\/p>\n<p>Esse modelo provocava lentid\u00e3o constante no ambiente e dificultava o controle sobre a utiliza\u00e7\u00e3o dos certificados. Al\u00e9m disso, sempre que um certificado era atualizado, era necess\u00e1rio realizar sua atualiza\u00e7\u00e3o manual nas m\u00e1quinas dos usu\u00e1rios, gerando retrabalho e complica\u00e7\u00f5es operacionais.<\/p>\n<p>A empresa buscava, portanto, uma solu\u00e7\u00e3o que permitisse centralizar os certificados e os usu\u00e1rios em um \u00fanico ambiente, simplificar sua gest\u00e3o e aumentar a seguran\u00e7a e a efici\u00eancia dos processos.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>A Solu\u00e7\u00e3o<\/strong><\/h3>\n<p>Com a implementa\u00e7\u00e3o da <span style=\"color: #ff0000;\">Redtrust<\/span>, cada usu\u00e1rio autorizado passou a acessar os certificados digitais por meio da plataforma, que centraliza seu registro e controla sua utiliza\u00e7\u00e3o.<\/p>\n<p>A nova estrutura eliminou a necessidade de concentrar os acessos em um ambiente RDP compartilhado e permitiu reunir os usu\u00e1rios em um \u00fanico ambiente de gest\u00e3o, com uma infraestrutura dedicada aos certificados digitais.<\/p>\n<p>Al\u00e9m disso, diferentes usu\u00e1rios passaram a poder utilizar, de forma controlada, o mesmo certificado para acessar um mesmo portal governamental. A atualiza\u00e7\u00e3o dos certificados tamb\u00e9m passou a ser realizada de maneira centralizada, sem a necessidade de interven\u00e7\u00f5es manuais em cada m\u00e1quina.<\/p>\n<p>Como resultado, a BPO Mind conquistou mais controle sobre o uso dos certificados digitais, maior seguran\u00e7a em seus processos e mais efici\u00eancia operacional.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#292a3d&#8221; custom_padding=&#8221;|10px||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;14px&#8221; background_layout=&#8221;dark&#8221; width=&#8221;98.7%&#8221; custom_margin=&#8221;2px|10px|2px|2px&#8221; custom_padding=&#8221;16px|||21px||&#8221; border_radii=&#8221;on|4px|4px|4px|4px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#292a3d&#8221; border_width_left=&#8221;3px&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_color=&#8221;#292a3d&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong><span style=\"color: #ffffff;\"><span style=\"font-size: x-large;\">Resumo<\/span><\/span><\/strong><\/h3>\n<h5><span style=\"font-size: large;\"><strong>Situa\u00e7\u00e3o Inicial<\/strong><\/span><\/h5>\n<ul>\n<li>Utiliza\u00e7\u00e3o de um servidor Windows remoto (RDP) compartilhado para acessar os certificados digitais.<\/li>\n<li>Lentid\u00e3o constante no ambiente.<\/li>\n<li>Dificuldade para controlar o uso de um mesmo certificado por diferentes usu\u00e1rios.<\/li>\n<li>Necessidade de atualizar manualmente os certificados nas m\u00e1quinas.<\/li>\n<li>Complica\u00e7\u00f5es operacionais relacionadas \u00e0 gest\u00e3o dos certificados.<\/li>\n<\/ul>\n<h5><span style=\"font-size: large;\"><strong>Solu\u00e7\u00e3o e benef\u00edcios<\/strong><\/span><\/h5>\n<ul>\n<li><strong>Centraliza\u00e7\u00e3o<\/strong> dos certificados digitais e dos usu\u00e1rios em um \u00fanico ambiente.<\/li>\n<li>Infraestrutura dedicada \u00e0 gest\u00e3o dos certificados.<\/li>\n<li><strong>Acesso individual e controlado<\/strong> para cada usu\u00e1rio autorizado.<\/li>\n<li>Possibilidade de diferentes usu\u00e1rios utilizarem o mesmo certificado em um portal governamental, de forma controlada.<\/li>\n<li><strong>Atualiza\u00e7\u00e3o centralizada dos certificados<\/strong>, sem interven\u00e7\u00f5es manuais nas m\u00e1quinas.<\/li>\n<li>Mais<strong> controle, seguran\u00e7a e efici\u00eancia operacional<\/strong>.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>PALAVRA DO CLIENTE<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_video src=&#8221;https:\/\/youtu.be\/7zzLQmNi-ns&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#171529&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_4_font=&#8221;|800|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;40px&#8221; header_6_text_color=&#8221;#FFFFFF&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|15px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Fa\u00e7a como a BPO Mind: leve mais controle, seguran\u00e7a e agilidade para seus processos com a nossa solu\u00e7\u00e3o.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/redtrust.com\/pt-br\/solicitar-demonstracao\/&#8221; button_text=&#8221;SOLICITE UMA DEMONSTRA\u00c7\u00c3O&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; custom_margin=&#8221;-14px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0A Redtrust nos permitiu centralizar o registro e o controle dos certificados digitais da empresa, garantindo total controle sobre sua utiliza\u00e7\u00e3o e mais efici\u00eancia operacional, sem a necessidade de atualizar manualmente os certificados nas m\u00e1quina.Sobre a empresa A Mind Group \u00e9 um grupo empresarial brasileiro fundado em 2017 e formado por empresas especializadas em solu\u00e7\u00f5es [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-24317","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/pages\/24317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/comments?post=24317"}],"version-history":[{"count":6,"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/pages\/24317\/revisions"}],"predecessor-version":[{"id":24330,"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/pages\/24317\/revisions\/24330"}],"wp:attachment":[{"href":"https:\/\/redtrust.com\/pt-br\/wp-json\/wp\/v2\/media?parent=24317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}